Health and hygiene protocols

Health and hygiene protocols

Protocols in our facilities

  • All facilities are disinfected daily
  • All facilities are disinfected with ozone daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Ozone walkthrough gates
  • Online check-in
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to all guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Access to rooms from the car park will remain closed to guarantee health and safety measures
  • Rooms will not be occupied for 24 hours after their last occupant has departed
  • Rooms will not be occupied for 48 hours after their last occupant has departed

Protocols for Pools / Beaches

  • Disinfect hammocks after every use
  • Hammocks must be 1.5 metres apart
  • Designate a staff member to manage the hammocks
  • Protocols for guests

Protocols for guests

  • Wearing gloves and masks is compulsory
  • They will find hand sanitiser in the common areas
  • POS systems will be disinfected regularly
  • Only clients with advance booking will be attended
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
  • Temperature checks at the entrance to our facilities

Protocols for our employees

  • All members of staff know the new health and safety measures
  • Our staff will wear gloves and masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
  • We will use non-reusable tablecloths, cutlery and napkins
  • Orders will be served following all safety measures and delivered under a cover
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area